Shipping policy
Shipping Policy
Last updated: September 18, 2026
Thank you for shopping with Naor Brands LLC (“Naor,” “we,” “us,” or “our”). This Shipping Policy applies to orders placed through trynaor.com and forms part of our Terms of Service. All orders are processed and shipped from our facility in Dallas, Texas, United States. This Shipping Policy explains how and when your order will be delivered.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays) after your order is placed and your payment is authorized. Orders placed after 12:00 PM CT, or on weekends and holidays, will begin processing on the next business day. Processing time is separate from transit time. You will receive a confirmation email with tracking information once your order ships.
Shipping Destinations
We currently ship to addresses within the United States only. We do not offer international shipping at this time, and we do not ship to freight forwarders.
Shipping Rates & Delivery Times
Shipping is calculated and displayed at checkout, before you submit your order, based on the weight of your order and the shipping method you select. Applicable sales tax is calculated and displayed separately at checkout. The rates below are current as of the date of this Policy and are subject to change; the rates displayed at checkout when you place your order control. Free Economy shipping applies to orders with a merchandise subtotal of $50.00 or more, calculated after any discounts and before tax and shipping. Standard shipping is available only for orders up to 5 lb.
Estimated delivery times (after processing):
• Economy: 5–7 business days
• Standard: 2–4 business days
Delivery times are estimates provided by the carrier and are not guaranteed. Delays may occur due to carrier issues, weather, high-volume periods, or other events outside our reasonable control. Nothing in this paragraph limits your rights under “Shipping Delays and Your Right to Cancel” below or under applicable law.
Shipping Delays and Your Right to Cancel
If we are unable to ship your order within the time we clearly and conspicuously state when you order (or, if we state no time, within thirty (30) days after we receive your properly completed order), we will notify you before that time expires and offer you the option either to consent to a delay or to cancel your order and receive a prompt refund. If you consent to a delay, we will give you a definite revised shipping date or, if we cannot reasonably estimate one, tell you that we are unable to do so. You may cancel an unshipped, delayed order at any time before it ships by emailing Support@trynaor.com. Refunds for orders cancelled under this paragraph are issued to your original payment method within seven (7) working days of the date your right to a refund arises or, where you paid by credit card, within one billing cycle.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct at checkout. We ship to the address you provide, and we are not responsible for orders that are delayed, lost, or undeliverable because the address you provided was incorrect or incomplete. If a package is returned to us as undeliverable or refused, you are responsible for any re-shipping costs, and we may deduct the original shipping charge and any return-shipping charge assessed by the carrier from any refund.
Lost, Stolen, or Damaged Packages
Once we hand your order to the carrier, title and risk of loss pass to you. If your package is lost, stolen, or arrives damaged, please contact us at Support@trynaor.com within 7 days of the delivery date so we can help resolve the issue. Any assistance we provide is a courtesy offered at our discretion. The time periods stated in this Policy are conditions of the courtesy remedies we offer under this Policy and our Refund Policy; they do not shorten, waive, or limit any period allowed by applicable law for you to assert a legal claim. See our Refund Policy for information on damaged or defective products.
Perishable and Temperature-Sensitive Products
Our products are liquid and may be affected by extreme heat or cold in transit. We are not responsible for temperature conditions during transit or for packages left unattended at the delivery address after the carrier records delivery. If a product arrives in a condition that makes it unsafe or unfit to consume, please treat it as a damaged or defective product under our Refund Policy.
Questions
For any shipping questions, contact us at Support@trynaor.com
Naor is operated by Naor Brands LLC, a Texas limited liability company, 5473 Blair Rd, Dallas, Texas 75231, telephone +1 972-905-0714.